I have booked more than one accommodation. Will I then receive a separate digital key for each accommodation?
As the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.
Was this answer helpful for you? How should I configure my smartphone before I can use the digital key?
Download the Hof van Saksen App and log in with your account. In addition, switch on your bluetooth, location and 4G/5G internet. You can also use wifi. We do recommend a 4G/5G internet connection in order to make optimal use of the key.
 
View instruction video Was this answer helpful for you? When will the digital key be visible in the app?
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions). Are you staying in a Newborn or Children's Farm? Then you will have access to the accommodation from 3pm.
Was this answer helpful for you? I cannot find the digital key in the app. What do I do now?
You will find the key in the app once you have followed the steps below in the Hof van Saksen App or in your account on our website:

  • Pay any outstanding amount.
  • Inform us of your travelling companions;
  • Let us know what time you expect to arrive.
  • Complete your emergency contact information

Did you complete all the steps but are still unable to see the key in the app? Please contact the reception of the resort. We will be happy to assist you.
Good to know: the key is only visible in the app and not on the website. This is from about 7 days before arrival. Around 4, the key turns green, and is ready to use. Want to know more? See here for more information about the digital key.
 
Was this answer helpful for you? Can I also use wifi when I use the digital key?
Yes, this is possible. However, we recommend using 4G/5G for the best connection.
 
Was this answer helpful for you? I don't have a smartphone, how do I check in?
No worries. Just go to the reception of the resort, our staff will be happy to help you.
Was this answer helpful for you? My digital key doesn't work or stopped working. What do I do now?

This is annoying. Try the following:

  • Check that you have downloaded the latest version of the Hof van Saksen App.
  • Is this not the case? Then make sure you update the app to the latest version and log in again. 
  • Do you have the latest version? Then log out, close the app and then log in again.
  • Do the above steps not work? Delete the app and download the app all over again.
  • Is the digital key still not working? Try it on another device and log in with your credentials.
If this doesn't help either, please refer to the reception. Is the reception closed? If so, contact the emergency number provided in the app.
Was this answer helpful for you? I don't have an internet bundle on my mobile phone, what do I do now?
No problem, we offer free wifi at our resort. This way you can still use the digital key!
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