My digital key doesn't work or stopped working. What do I do now?

This is annoying. Try the following:

Check that you have downloaded the latest version of the Hof van Saksen App.
Is this not the case? Then make sure you update the app to the latest version and log in again.
Do you have the latest version? Then log out, close the app and then log in again.
Do the above steps not work? Delete the app and download the app all over again.
Is the digital key still not working? Try it on another device and log in with your credentials.

If this doesn't help either, please refer to the reception. Is the reception closed? If so, contact the emergency number provided in the app.

Was this answer helpful for you?

Didn't find the information you needed?

Contact and search for another topic or reach out to our Contact Centre. Go to Service & Contact and search for another topic or reach out to our Contact Centre.